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Return Policy Procedure

 

Our goal is to ensure your complete satisfaction.

If you are dissatisfied with your purchase, you can return it to Celina Tent within 15 days of purchase date, subject to conditions below. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

 Return Merchandise Authorization (RMA) Instructions

Conditions

  • Celina Tent Inc. / GetTent.com is not responsible for any consequential or incidental damage resulting from the sale or use of any product(s) bought from us. We are responsible for the monetary value of the product(s) only.
  • If products were shipped to you as a result of our error, Celina Tent Inc. will pay for the return freight.
  • If products were ordered in error, then you must pay for return shipping and you will be credited for the return less a restocking fee of 30%. Original shipping charges are non-refundable on returned items.
  • Defective items may be repaired, exchanged or refunded at our discretion for the same or equivalent product.
  • A Return Merchandize Authorization (RMA) number must be obtained from Celina Tent Inc. / GetTent.com before returning any products or parts. The RMA# must be clearly marked on the outside of each returned package. Unmarked packages that do not include an RMA# will not be accepted and will be returned to you.
  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories.
  • You are responsible for any damages to the returned product while in your possession and/or during return shipping.
  • The return is subject to change due to the condition of product once returned to GetTent.com.
  • If the product is deemed not able to be restocked, the customer will be responsible for providing a shipping account number to have product returned to them, or product will be discarded and no credit will be issued.

 

No Returns or Exchanges are Accepted on the Following:

  • Products manufactured to a specific or non-standard size.
  • Products manufactured to a specific color.
  • Custom printed products.
  • Products purchased for an event, used, and then returned afterwards.

 

Related Topics

Damaged Freight Claims

Product Warranty Claims

Questions? Contact a Celina Customer Service Representative